Refund policy

Returns & Exchanges

We understand that ordering online is tricky and sometimes things don’t work out the way we’d like them to so we try to do our best to ensure you’re 100% satisfied and happy with your order. 

Please note that accessories, jewelry, fragrances, ichi basics, bodysuits and SALE items are final sale – no exceptions.

We offer exchange or store credit only and no full refunds. Store credit never expires and can be used at any time in store or call to use the credit over the phone.

We do not offer price adjustments. 

All returns must be returned to the store or placed in the mail within 10 days of delivery.

All items must be unworn, unwashed, and in original condition (tags attached, free of odour, free of stains etc.). We reserve the right to refuse returns or make partial returns of an item based on its condition.

Exchanges In Store 

Online orders can be exchanged in store as per our above policies. Merchandise must be unworn, unwashed, have original tags attached and be accompanied by an original sales receipt.

STORE ADDRESS: 50 White Rose Drive, St. John's NL A1A 0H5

 

How do I ship my online return?

To return an item you may choose any shipping method you are comfortable with but for your own protection we recommend that you get insurance and a tracking number for your shipment. Please be advised that you as the sender are responsible for the shipping fees associated with returns. We are not responsible for any damaged or lost shipments that occur from your returning of an order.